Frequently Asked Questions
Where can I park when I arrive at the theater?
There is a free, public parking lot just around the corner on Rocky Neck. Continue driving past the theater, and take the first right on to Rocky Neck Ave. Parking lot is 50 yards down on the right, and less than a 5-minute walk to GSC. Street-parking in the neighborhood is also usually available, but pulling up on the sidewalk is NOT permitted.
Do you have wheelchair seating?
Yes, we have wheelchair seating options. Please inform the Box Office of any special needs at the time of purchase. Unfortunately, while our theater is accessible, the restrooms are not at this time.
Do you offer hearing assistance devices?
Yes, we have a limited supply of enhanced hearing devices. Please ask at the front desk when you arrive for the performance. In exchange, we ask for a photo ID to hold during the performance that we will “swap” back with you at the end.
Can I take photos during the performance?
The use of cameras and all other recording devices is prohibited for the safety of performers and as courtesy to fellow audience members.
Are there age restrictions for ticket holders?
Children under the age of 5 are not permitted in the theater. Check individual show pages for age guidance on that production.
Something came up and now I can’t make my performance—can I refund/exchange?
Single-ticket sales are final and cannot be refunded or exchanged. Please consider donating any unused tickets back to the theater.
Gloucester Stage Membership Holders are able to exchange for another date by calling the Box Office prior to the performance at 978-281-4433, or e-mailing us at firstname.lastname@example.org. To learn more about Membership options, please click here.
When should I arrive to pick up my Will Call tickets?
The lobby and Box Office will open one hour prior to the performance. Arrive early to take advantage of Happy Hour specials at our lobby wine bar. We recommend arriving no later than 15 minutes before show time to pick up will-call tickets.
Do you serve refreshments?
Yes! We have a full selection of hot and cold beverages including beer, wine, and coffee. We are proud to serve locally-sourced products such as Glosta Joe Coffee, Cape Ann Brewing Company, and Jim’s Bagel and Bake Shop. Enjoy refreshments from one hour before each performance and during intermission.
What is your late arrival policy?
If you are running late—not to worry. We will get you into the theater to see the show. We do our best to start our shows promptly, and latecomers will be seated at a time that is safe and non-disruptive for both the performers and audience members.
Is the theater space available to rent?
Yes, we rent out the theater during our off-season (January to May). Please call 978-281-4099 or e-mail email@example.com for more information.
I lost my tickets—what do I do?
Simply call or e-mail the Box Office in advance of the performance, and we will reprint your tickets and hold them at will call on the day of the show.