Frequently Asked Questions
What happens if one of the shows I’m scheduled to attend is cancelled or rescheduled?
We will send out email, voice, and text messages to alert you of any reschedulings and cancellations. We are offering refunds and exchanges for both rescheduled and cancelled shows. Please add email@example.com to your contacts and check your email’s spam folder to ensure you get our updates about shows as we announce any changes.
If I’m sick or have exposure to COVID-19 before a show, can I return my tickets?
We are committed to offering refunds for patrons who show symptoms of illness or who have been exposed to COVID-19 prior to a show. Refunds must be processed before an event. We want to ensure you can stay home to protect others. Please see our COVID-19 Info Center for more information.
What is your refund policy?
Tickets are non-refundable. If you are unable to attend your performance (except for patrons who show symptoms of illness or who were exposed to COVID-19 prior to a show), we encourage you to exchange your tickets for a different date or a different production.
What if a performance is cancelled on the last night?
In the event of a cancellation you will receive the option for an exchange to another production, a refund for your purchase, or the ability to refund your ticket less the amount for a streaming ticket ($12). That performance, filmed in front of a live theater audience at Windhover, will be available to watch from the comfort of your home for up to one week after the close of the production.
Why can’t I choose my own seats?
To accommodate different group sizes and maintain safe social distances between parties, all seating will be reserved first-come-first-serve. When you arrive for the performance you will receive a ticket and seat number. If there is a need for accessible seating or if you have any questions, please call the Box Office at 978-281-4433.
Do I bring my own seats?
No, we will provide comfortable seating for all of the audience. There are secure lawn chairs for grass seating, and there will be platforms to aid in sight lines with folding chairs. Additional “picnic box” seats will be available on the right and left sides of the performance area.
What should I do if I’m running late?
Call our Box Office at (978) 281-4433. We can seat your party during the curtain speech or at various times throughout the performance, at the discretion of the stage manager of the production. This may mean you are unable to be seated until intermission, depending on the nature of the production.
I need an accessibility accommodation. Who should I contact?
Please call our Box Office 978-281-4433 or let us know when booking your ticket. We will make a note and make sure your needs are met.
Do you offer assisted listening devices?
Yes, our assisted listening devices are available at the will call desk. You can select this option during check out or you can call the box office for assistance.
Will there be protection from the sun?
The Windhover property is a very large space outdoors, with much of the gathering areas under direct sunlight – so sunscreen is encouraged. We will be providing shady areas under trees, seating units with sun umbrellas, and a large natural canopy over the stage and audience space. These are not water tight, so in heavy rain there will still be the possibility of a cancellation. See above.
Will there be protection from bugs and mosquitos?
Yes, we will be fogging all seating and gathering areas weekly in the early morning, allowing 12hrs before any audience members arrive. This will provide significantly increased coverage from pests, but bug spray is still encouraged.
Do you accept credit cards?
Our Box Office and Concessions Stand are available to accept Visa, MasterCard, American Express, and Discover cards. Please note that we do not accept cash at this time.
What are the Ticket Fees?
$2 per ticket covers all transactional and credit card processing costs incurred by Gloucester Stage and $1 per ticket is passed to Windhover Performing Arts Center for venue fees. Season Subscribers do not pay any fees.
Is there parking onsite?
Windhover features a large grass parking lot with the space to accomodate a sold out audience this summer, but carpooling with your pod is strongly encouraged. There is no fee for parking and all factory cars can clear the terrain. The space is over 4 acres, but the walk from the back of the parking lot to the front of the stage wouldn’t take longer than 5 minutes.
What restaurants are nearby?
Check out our Where To Eat page for our suggestions! (This will need to be updated, https://gloucesterstage.com/dining/ is dead link)
When do I pick up my tickets?
We will send you an email confirmation and that email is your ticket. If you prefer, you may also pick up your tickets at our box office window at 267 East Main Street during our office hours.
Do I need to bring a proof of purchase to pick up tickets at will call?
All we need is your name and email confirmation. But please bring student or military ID if planning to take advantage of specific discounts.
Do you serve refreshments?
Yes! Our Concessions Beer Garden serves coffee, tea, cookies, wine, beer, pretzels, soda, and water/sparkling water. It will be open an hour before curtain time to curtain, and during intermission.