Frequently Asked Questions
Are there any fees if I purchase tickets online or over the phone?
Tickets purchased online have a $2 fee. You can avoid this fee by calling the box office or becoming a subscriber.
What should I do if I’m running late?
Call our Box Office at (978)281-4433. We can late seat during the curtain speech or at various times throughout the performance, at the discretion of the stage manager of the production. This may mean you are unable to be seated until intermission, depending on the nature of the production.
Do you offer assisted listening devices?
Yes, our assisted listening devices are available at the will call desk.
I need an accessibility accommodation. Who should I contact?
Call our Box Office 978-281-4433 on the day of the performance or let us know when booking your ticket. We will make a note and make sure your needs are met.
Where should I park?
There is a free public lot located just past the theater on Rocky Neck Avenue. From there, it is just a short walk to our theater. Additional parking is located along the side streets surrounding the theater. Please be respectful of our neighbors by not blocking their driveways!
Limited handicapped parking is available in front of the theater.
What restaurants are nearby?
Check out our Where To Eat page for our suggestions!
When do I pick up my tickets?
We print tickets for a performance immediately before we open the lobby. Please pick up your tickets between an hour before curtain and 15 minutes before curtain.
Do I need to bring a proof of purchase to pick up tickets at will call?
All we need is your name. But please bring student or military ID if planning to take advantage of specific discounts.
Do you serve refreshments?
Yes! Our Concessions Bar serves coffee, tea, cookies from Jim’s Bagel and Bake Shoppe, wine, beer, pretzels, soda, and water/sparkling water. It will be open an hour before curtain time to curtain, and during intermission.
Do you accept credit cards?
Our Box Office and Concessions Stand are available to accept Visa, MasterCard, and Discover cards.